Shipping policy

Last updated: 6 October 2026

Delivery destinations and charges

Available delivery destinations, services, charges and any free-delivery eligibility are shown at checkout before you place your order. We cannot accept an order for a destination that is not offered at checkout. Any import duties, customs charges or local taxes for an international delivery are the customer’s responsibility unless checkout states otherwise.

Dispatch and delivery estimates

We aim to dispatch orders by the next working day, but dispatch times may take longer during busy periods, weekends, bank holidays or where a product is temporarily unavailable. Any estimated delivery date or time shown at checkout or in your order confirmation is an estimate unless stated as guaranteed. We will keep you informed if we become aware of a material delay.

If no delivery period is agreed, we will deliver without undue delay and no later than 30 days after the order is placed, as required by law. If we cannot deliver within the agreed period, you may have a right to cancel and receive a refund.

Delivery issues

Please contact us at sebastian@unitedequineproducts.com or 01568 268903 if your order has not arrived by the estimated date, arrives damaged, or is incomplete. Your statutory rights are not affected by this policy.