Refund policy

Last updated: 6 October 2026

This policy applies to purchases made by consumers from United Equine Products Ltd. It does not affect your statutory rights.

Change-of-mind cancellations

If you buy goods online, you can cancel your order within 14 days after receiving the goods, without giving a reason. To cancel, email sebastian@unitedequineproducts.com or call 01568 268903 with your order number and a clear statement that you wish to cancel.

After telling us you want to cancel, you must send the goods back within 14 days. You are responsible for the direct cost of returning them. Please contact us for return instructions; this does not replace or delay your right to notify us of cancellation.

We will refund the price paid and the standard delivery cost. If you chose a more expensive delivery option, we will refund only the cost of standard delivery. We will issue the refund using your original payment method, within 14 days of receiving the returned goods.

You may handle goods as you reasonably would in a shop to inspect them. Where handling goes beyond that and reduces the goods’ value, we may make a lawful deduction from your refund.

After the 14-day cancellation period, we do not offer change-of-mind returns or refunds unless required by law.

Faulty, damaged or incorrectly described goods

If an item is faulty, damaged on arrival, not as described or does not work as it should, contact us at sebastian@unitedequineproducts.com or 01568 268903 with your order number and details of the problem. We will assess the issue and provide the remedy required by law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund. Your statutory rights are not limited by this policy.

Return address

United Equine Products Ltd
Marston Grange
Marston, Pembridge
Herefordshire
HR6 9JA
United Kingdom